How long will my order take?
Kooki U posts to addresses in Australia using Australia Post. Packages should arrive between 5-7 business days after your order is placed but sometimes since Covid-19 delivery times have erred on the longer side. Unfortunately this is outside of our control. Your orders are posted from Brisbane, Australia and are shipped the next business day when your payment has cleared.
Items will be carefully protected with bubble wrapping and placed inside our cardboard pillow packs to protect them during delivery, however we are not responsible for the package once shipped, it is in the hands of the shippers and out of our control.
Standard Shipping is calculated via Australia Post pricing from $9.95 within Australia. Shipping cost is based on weight. This will be added on to your purchase during the checkout process.
Apologies but we do not offer express delivery at the current time.
International Orders - Customs Fees, Taxes and Duties.
International orders are shipped via Australia Post and postal charges are applied as per Australia Post fees, with a $3.00 handling fee applied to each order.
International Customs fees, taxes and duties which may apply to any order are the sole responsibility of the customer. Please contact your local customs office if you require any information regarding these fees.
What is the Return Policy?
If you have any issue with your Kooki U purchase, please contact our customer service at firstname.lastname@example.org within 21 days of ordering. We understand deliveries are taking longer due with Australia Post so please return your delivery parcel dated within 21 days.
For Health and Safety reasons we cannot accept returns on any make up cosmetic products if they have been opened, but please contact us if you have any concerns. We are here and waiting to help you out.
What if my item is faulty?
Kooki U wants you to be super thrilled with your order every time. All of our products come with guarantees that cannot be excluded under the Australian Consumer Law, which means we will give you a replacement or refund for any major failure.
Pretty much, we want to look after you. In return, we want to hear your feedback. Good, bad or ugly, the best way for us to keep you happy is to make sure our products and service meet your standards.
Got feedback? Leave a product review on the relevant product page or contact us here.