FAQs

Do you Gift Wrap?

Yes we do! We can gift wrap your gift for a beautiful ready to go gift option, saves you the time and the fuss! View our gift wrapping options here.

 

Gift Options

Our gifting options are in our gift section of the Kooki U site, there are several pre-packed gift options available to choose from. We also offer gift vouchers for a minimum spend of $20.00 AUD.

 

Do we deliver outside of Australia?

Yes we do, shipping information and cost guide can be found in the shipping information on the site. For any other inquiries please contact us.

 

Can I pick up my order?

Unfortunately we do not currently offer a pick-up service.

 

What is the Return Policy?

If you have any issue with your Kooki U purchase, please contact our customer service at admin@kookiu.com.au within 7 days of ordering. We are here and waiting to help you out.

 

What if my item is faulty?

Kooki U wants you to be super thrilled with your order every time. All of our products come with guarantees that cannot be excluded under the Australian Consumer Law, which means we will give you a replacement or refund for any major failure.

Pretty much, we want to look after you. In return, we want to hear your feedback. Good, bad or ugly, the best way for us to keep you happy is to make sure our products and service meet your standards.

Got feedback? Leave a product review on the relevant product page or contact us here.

 

Payment Security

Kooki U uses Shopify Payments (Stripe) and Paypal to securely process your payments. Please take time to ensure your shipping address is up to date on Paypal as well as your order.

 

Ordering as a gift?

If you are ordering an item as a gift and paying with your Paypal account please ensure you write the RECIPIENTS postal address in "Notes to the Seller" section of Paypal as sometimes YOUR address will override the shipping address you provide on the website.